Terms of Service

Last updated: October 16, 2025

AGREEMENT TO OUR TERMS

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “the client,” or “user”) and ChairFlow by LocalBoost Pty Ltd (“ClinicPulse,” “we,” “us,” or “our”), regarding your access to and use of our websites, marketing platforms, automation tools, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. WHO WE ARE

Chairflow is a division of LocalBoost, based in Perth, Western Australia.
We provide digital marketing, automation, and client growth systems designed for clinics and healthcare professionals.

You can contact us at:
📧 [email protected]
🌐 https://chair-flow.com

2. OUR SERVICES

Our Services include marketing automation systems, AI-driven communication tools, lead generation, and client engagement services designed to assist clinics and local businesses.

You are responsible for ensuring that your use of our Services complies with all applicable laws and regulations in your region, including advertising standards (such as AHPRA or ASA/CAP) where relevant.

We reserve the right to refuse or discontinue Services if their use breaches these standards or our Terms.

3. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Services, including text, graphics, software, designs, and trademarks, are owned or licensed by LocalBoost.

You are granted a limited, revocable, non-exclusive licence to use the Services for your internal business purposes only.

You may not:

- Copy, reproduce, or redistribute any part of our platform, website, or content;

- Reverse-engineer or modify our software or code;

- Use our trademarks or branding without written permission.

Any breach of these rights may result in termination of your access to the Services.

4. USER OBLIGATIONS

By using our Services, you represent that:

- You are over 18 years of age;

- You have authority to enter into this agreement on behalf of your business;

- You will use the Services lawfully and responsibly;

- You will not interfere with, disrupt, or misuse our systems or data.

You are responsible for maintaining accurate contact and billing information and for keeping any account credentials secure.

5. SUBSCRIPTIONS AND PAYMENTS

Billing

Our Services are subscription-based unless otherwise agreed in writing.
By subscribing, you authorise recurring billing through your chosen payment method until cancellation.

Renewal and Cancellation

Subscriptions renew automatically at the end of each billing cycle.
You may cancel by emailing [email protected] or through your account dashboard.
Cancellation takes effect at the end of your current billing period.

Fee Changes

We may update pricing periodically and will provide at least 14 days’ notice before any change takes effect.

Refunds

Refunds are not provided for change of mind or partial use of Services, except where required by the Australian Consumer Law.

6. PROHIBITED CONDUCT

You agree not to:

- Use the Services for unlawful or deceptive purposes;

- Upload viruses, malicious code, or attempt to gain unauthorised access;

- Send spam, unsolicited messages, or misleading advertising;

- Misuse client data obtained through the Services;

- Impersonate any person or entity;

- Infringe on the intellectual property rights of others.

Breach of this clause may result in immediate termination and legal action.

7. USER-GENERATED CONTENT

Where the Services allow user input (e.g. campaign materials, chat prompts, templates, or uploaded content), you retain ownership of your intellectual property but grant ClinicPulse a non-exclusive, royalty-free licence to use, host, and process this content as required to provide the Services.

You are responsible for ensuring that all uploaded materials comply with applicable laws, professional advertising standards, and copyright obligations.

8. AI-ASSISTED AUTOMATION

ClinicPulse by LocalBoost may use artificial intelligence (AI) tools to automate communications, generate content, or optimise campaigns.

We do not use or sell personal data for unrelated purposes, and all automation complies with our Privacy Policy.

You are responsible for reviewing any AI-generated materials before publication or use in your business.

9. PRIVACY AND DATA HANDLING

Your privacy is important to us. By using our Services, you agree to the terms of our Privacy Policy, which describes how we collect and process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

10. TERM AND TERMINATION

These Terms remain in effect while you use our Services.

We may suspend or terminate your access immediately if you:

- Breach these Terms or applicable laws;

- Misuse our systems;

- Fail to make timely payments.

Upon termination, you must cease all use of our Services. Termination does not affect any accrued rights or obligations prior to termination.

11. MODIFICATIONS AND SERVICE AVAILABILITY

We may update or modify the Services from time to time to improve functionality or security.
We will endeavour to provide notice of significant changes, but we are not liable for temporary interruptions, maintenance downtime, or technical issues beyond our control

12. DISCLAIMERS

Our Services are provided “as is” and “as available.”
While we make every effort to maintain accuracy and reliability, we do not guarantee uninterrupted operation or specific outcomes from marketing campaigns or AI automations.

To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law:

- Our total liability for any claim arising out of or in connection with your use of the Services will not exceed the total amount paid by you in the

preceding 3 months;

- We are not liable for indirect, incidental, or consequential damages (including lost profits, business interruption, or data loss).

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under the Australian Consumer Law.

14. INDEMNIFICATION

You agree to indemnify and hold harmless ChairFlow by LocalBoost, its employees, directors, and affiliates from any loss, liability, or expense arising from your:

- Breach of these Terms;

- Misuse of the Services; or

- Violation of any law or third-party rights.

15. GOVERNING LAW

These Terms are governed by the laws of Western Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

16. ELECTRONIC COMMUNICATIONS AND AGREEMENTS

By using our Services, you consent to receive communications electronically and agree that electronic records, agreements, and signatures are legally binding and equivalent to paper documents.

17. SMS AND AUTOMATED MESSAGING

By opting in to receive SMS or automated communications from ClinicPulse, you consent to receive messages related to your account, bookings, or offers.

You can opt out at any time by replying STOP or contacting us at [email protected]

Standard message and data rates may apply.

18. CHANGES TO THESE TERMS

We may revise these Terms occasionally. The “Last updated” date at the top reflects the latest version.
Your continued use of the Services constitutes acceptance of any updated Terms.

19. CONTACT US

For questions, feedback, or support, contact us at:
📧 [email protected]
📍 ClinicPulse by LocalBoost
Perth, Western Australia
🌐 [email protected]

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