Privacy Policy

Last updated: October 16, 2025

This Privacy Policy for ChairFlow by LocalBoost (“ChairFlow,” “we,” “us,” or “our”) explains how and why we collect, use, store, and share (“process”) your personal information when you use our services (“Services”), including when you:

- Visit our website or landing pages operated by ChairFlow or LocalBoost that link to this Privacy Policy;

- Engage with us in any sales, marketing, or support interactions.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at [email protected]

By using our Services, you agree to the terms outlined here. If you do not agree, please discontinue use of our Services.

1. INTRODUCTION

What personal information do we collect?
We collect information you provide directly (e.g. name, email, phone number, business details) and data generated when you interact with our website or Services.
→ See Section 3.

Do we collect sensitive data?
No, we do not collect sensitive or special-category information such as health data, race, or religious beliefs.

Do we collect data from third parties?
We do not collect data from third parties except where required to deliver our Services (e.g. analytics, payment processors).

How do we use your information?
To deliver our Services, provide support, communicate with you, improve performance, and comply with legal obligations.
→ See Section 4.

Is your data safe?
We use secure systems and encryption to protect your information. No online system is completely risk-free, but we take all reasonable measures to protect your data.
→ See Section 8.

Your rights:
You can request access, correction, or deletion of your personal data at any time by contacting [email protected]
→ See Section 10.

2. SUMMARY OF KEY POINTS

3. INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information you provide voluntarily when you:

- Request a demo, consultation, or audit;

- Subscribe to our communications or book a call;

- Purchase or use our Services;

- Contact us via email, forms, or messaging platforms.

This may include:

- Full name and contact details (email, phone number);

- Business name, website, and location;

- Billing or payment details (if applicable);

- Service preferences, messages, and communication history.

All information you provide must be true, accurate, and up to date.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

- Deliver Services: Provide, personalise, and manage the Services you’ve requested;

- Communicate: Respond to enquiries, provide onboarding support, or send administrative updates;

- Marketing: Send promotional updates or invitations aligned with your preferences (you can opt out anytime);

- Improve user experience: Analyse feedback and usage data to enhance our products and campaigns;

- Compliance: Meet legal, tax, or regulatory obligations.

We may also use anonymised data to improve analytics and product performance.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and tracking technologies (such as web beacons or pixels) to:

- Improve site performance and functionality;

- Measure engagement and advertising effectiveness;

- Remember your preferences and interactions.

You can disable cookies in your browser, but some parts of the website may not function properly.

6. AI-ENABLED TOOLS

ChairFlow by LocalBoost may use AI-driven tools and automation systems to:

- Manage lead communications and reminders;

- Optimise content and ad performance;

- Improve client onboarding and reporting accuracy.

These AI tools are governed by strict data-handling safeguards. Personal data processed through these tools is not sold or shared for unrelated purposes.

7. DATA RETENTION

We keep personal data only as long as necessary to provide our Services and comply with applicable laws.
When information is no longer required, we securely delete or anonymise it.

8. DATA SECURITY

We use appropriate administrative, technical, and physical measures to safeguard your personal information.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

You share your data with us at your own discretion and risk.

9. CHILDREN’S PRIVACY

Our Services are designed for business use and not directed toward individuals under 18.
We do not knowingly collect or store information from minors. If you believe a minor has submitted personal data, contact us immediately at [email protected] for prompt removal.

10. YOUR RIGHTS (AUSTRALIA & INTERNATIONAL)

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) — and, where applicable, the GDPR (EU/UK) — you have the right to:

- Access and receive a copy of your personal data

- Correct or update inaccurate information;

- Request deletion of your data;

- Withdraw consent for marketing communications.

To exercise your rights, please contact [email protected]
We may require identity verification before fulfilling your request.

11. INTERNATIONAL DATA TRANSFERS

If your personal data is processed outside Australia (for example, by service providers such as Google, Meta, or analytics platforms), we ensure it is handled securely and in compliance with this Privacy Policy.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect legal, technical, or operational changes.
The most recent version will always be available on our website at https://chair-flow.com/privacy-policy.
The “Last updated” date above reflects the latest revision.

13. CONTACT US

If you have any questions, feedback, or concerns about privacy or data handling, you can contact us at:

📧 [email protected]
📍 ChairFlow by LocalBoost
Joondalup, Perth, Western Australia

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